Traveller

Where are Canussa products manufactured?

All our accessories are ethically and responsibly crafted by artisans in the Valencian
Community (Spain).

What does vegan fashion mean?

Vegan fashion refers to clothing, accessories, and footwear made without any materials
of animal origin or derivatives thereof. At Canussa, we use synthetic or natural materials
of plant origin that mimic the characteristics of animal-based materials, such as high-
quality recyclable high-quality microfiber with maximum resistance certified by Oeko-
Tex, as well as material made from persimmon and palm tree waste, both sourced from
the Valencian Community.

What does "vegan leather" mean?

The term "vegan leather" is not entirely accurate; rather, it should be referred to as
"vegan alternative to leather." Nonetheless, in both cases, it denotes materials that
resemble leather but are not of animal origin. At Canussa, we use high-quality
recyclable high-quality microfiber with maximum resistance certified by Oeko-Tex, as
well as material made from persimmon and palm tree waste, both sourced from the
Valencian Community.

What material is used for the lining?

For the lining of our bags, we use Seaqual, a fabric made from high-quality polyester
thread derived from recycled materials, including post-consumer plastic bottles and
plastic collected from the ocean, thereby contributing to preserving natural resources
and keeping the oceans cleaner. Furthermore, this fabric holds GRS certification.

How does Canussa minimize its carbon footprint?

At Canussa, we reduce our carbon footprint by opting for local suppliers and
manufacturing in Spain, specifically in the Valencian Community, further decreasing
emissions. For every product sold, we plant a tree in collaboration with One Tree
Planted.

What does it mean to be a B Corp?

Canussa has been a B Corp company since June 2022 with a score of 102.4, well above
average. Our B Corp certification ensures that our impact is positive on social and
environmental standards, while also strengthening our policies and alliances.

What is Canussa Lab?

CANUSSA LAB is Canussa's space for innovation in the circular economy. This is where
we explore new ideas and solutions to promote a future aligned with the principles of
circularity.

How long will it take to receive my order?

You will receive your order within 2 to 6 business days, depending on whether you
choose standard or express shipping.

Is there an additional cost for shipping?

Shipping is free in Spain. Outside of Spain, the cost varies depending on the territory
and type of shipping.

How do I manage an exchange?

You can contact our customer service team via email at info@canussa.com. If you are
not completely satisfied with your purchase, you can return the item within 14 days of
the shipping date for an exchange or refund.

How can I return an item?

You can contact our customer service team via email at info@canussa.com. If you are
not completely satisfied with your purchase, you can return the item within 14 days of
the shipping date for an exchange or refund.

How will my refund be processed?

Your refund will be credited to the same credit/debit card or PayPal account used for
the original purchase. Original shipping costs are non-refundable.

How long does it take for my refund to be processed?

Refunds may take up to 28 days to process, depending on the bank.

Are the products washable?

To properly care for the products, it is recommended to clean them with a damp cloth
and store them protected in the supplied dust bag.

How can I determine the exact size of the bags?

The dimensions of each bag are indicated in the product description and in the photo
carousel of each product, where the last photo always shows a technical drawing with
the corresponding measurements.