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FREQUENTLY ASKED QUESTIONS

Is VAT included in your prices?

All prices for items ordered and delivered within the EU include VAT. For customers outside the European Union, VAT/sales taxes are NOT included in the prices. All deliveries outside of the EU may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.

What payment methods do you accept?

We accept the following methods of payment:

Visa

Visa Debit

Visa Electron

MasterCard

PayPal

I need to return an item

Full price Items can be returned within 14 days of your parcel being shipped to you. All products returned must be in perfect condition and in its original packaging. You are required to cover the costs of returning the goods to us. In case of faulty goods or incorrect delivery, we will assume all postal charges and replace or refund your item. For more information please see T&C

What if I have a question about my order?

Please drop us a line at info@canussa.com. We’re here to answer your questions about existing orders, shipping, and returns